All Best Modules orders are shipped out from our Taiwan warehouses to your country by air freight.
Under normal circumstances the orders placed before 17:00 Taiwan time (UTC+8) will be shipped on the next business day. Some products take longer to ship, the estimated time to ship is described on its product webpage.
For each order, we will send you three emails; “Your order is received” informs you that our system has received your order, please proceed to complete the payment. “Your order is in processing” informs you we start processing your order. In this status, you are not able to cancel the order by yourself. “Your order is ready to ship” informs you that we will ship your order the same day, the tracking number is included in this email. You may check your order status anytime in “My Account”.
We provide a couple of shipping methods for your selection when checking out.
Taiwan: Express delivery (by S.F. Express, www.sf-express.com), Postal service (by Chunghwa Post, www.post.gov.tw)
China: Express delivery (by S.F. Express, www.sf-express.com), Postal service (by Chunghwa Post, www.post.gov.tw)
Hong Kong, Macau: Express delivery (by S.F. Express, www.sf-express.com)
Other Countries/Regions: Express delivery (by FedEx, www.fedex.com), Postal service (by Chunghwa Post, www.post.gov.tw)
If you have a courier company’s account and would like to use your own account to pay for the shipping, please select zero shipping fee when checking out, and provide your account number to us, email to: firstname.lastname@example.org
The time for the courier company to send package to you is according to the company’s announcement. Please check the website of courier companies for the latest information. In general, the delivery time is as below:
Taiwan: Express delivery: 1-2 working days. Postal service: 3-5 working days.
China: Express delivery: 2-4 working days. Postal service: 4-12 working days.
Hong Kong, Macau: Express delivery 1-2 working days.
Other Countries/Regions: Express delivery 3-5 working days. Postal service: 1-6 weeks, varies a lot with the destinations.
Please note that the above time period is based on smooth flight schedule and customs clearance. For remote areas, extra time is needed. You may find out the shipping details on the courier company’s website with the tracking number (note that some countries' postal service does not support package tracking).
We are not responsible for any customs duties, import taxes or other charges due to the import of products into your country. With the exception of shipping charges we are not responsible for any other incurred charges. It is not possible for us to provide you with the tax regulations for each country so we recommend that you investigate fully if there is any other charges before placing an order. If you refuse to pay any of these additional charges, You will not be able to receive the products you ordered.
Our local pickup service allows you to get your package at our company (located in Taiwan). You must first complete the purchase, and then contact us to confirm the pickup time.
Our office address is No. 3, Creation Road II, Science Park, Hsinchu city, Taiwan. And the pickup time is 2pm to 4pm.
If your order is not collected within three weeks, we will charge you a fee of USD 5.0 for the refund and will cancel your order.