We will accept applications for returns within 7 days of the date of receipt. If you wish to return products, please go to our website and fill out the return products application form.
The returned products must be in the same condition as when received and must not have been opened for use.
With regard to products that have been opened for use, if the products do not comply with your expectations, then please contact our technical support, we will provide recommendations and assist you to determine if the product has problems.
Please do not return the products before contacting us.
If the products in question are problem free then you must cover the cost of shipping.
The returned products must include the products in question, accompanying documentation, associated gifts, invoices, shipping documentation and all other associated documentation and materials. They should be returned in the original packaging such as boxes, bags etc. If any item is missing the company may deduct any necessary expenses from the refund amount.
Upon receipt of the returned products, the refund procedure will normally be completed within one week.
If the products have been damaged in transit please contact us as soon as possible or send an email to firstname.lastname@example.org with a description of the damage and if possible photos to allow us to send replacements as soon as possible.
For any questions regarding your purchases or any other questions, please contact us as soon as possible, and we will do our utmost to resolve the problem. Please note that for products that have exceeded 120 days from the shipment date we reserve the right to not accept your questions.
Our return policy will be implemented in accordance with the laws of Taiwan. If there are any amendments to these laws we have the right to amend the terms of its returns policy.