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Return Policy

Our return policy will be implemented in accordance with Taiwanese law. If there are any amendments to these laws, we have the right to amend the terms of its returns policy.

Our products can be returned within 7 days of receipt of shipment. If you have any questions about products, please feel free to contact us ( We are glad to help with.

We suggest that you take a video while unboxing the package.

  • Returnable items: (a) unused product in original packaging (b) incorrect item was received
    (c) product damaged in transit
  • Exchangeable items: (a) incorrect item was received (b) product damaged in transit
  • Non-returnable items: (a) IC, MCU (b) customized products (c) bulk ordering
  • Non-exchangeable items: (a) IC, MCU

IC and MCU require professional equipment to test functions, we are not able to test them ourselves.

Return shipping fee: we will afford the return shipping fee if you receive defective product(s) or product(s) damaged in transit. If the return is not due to the above reasons, you need to pay the shipping fee.

Return application

1. Contact us

2. Fill out a return application on our website

3. Receive approval from Best Modules

4. Return product(s)

(1) For the best service and the lowest risk of loss/damage to your return, we suggest that the return is sent via a trackable shipping method. Lost packages that are sent via non-tracked methods are not guaranteed.

(2) Returns must include all parts, pieces, invoice, and accessories included with the product(s), and be shipped with the original packaging. We suggest using a box or reinforced padded envelope to return product(s) if the original packaging is damaged.

Your return may be denied or be charged a fee if it is received in incomplete or damaged condition.

5. After receiving the return, we will test the product’s functions.

6. If everything is fine with the product, we will refund your money within five business days.

It might take several business days for the money to appear back in your account.
Wire transfer: 3 to 5 business days; PayPal: 1 to 3 business days.
Credit card: we recommend you contact your issuer for more information.

Orders paid via wire transfer or PayPal: we will refund your money via the same method.
Orders paid via credit card: we will refund the money to your credit card if the payment is in pending status. Otherwise, we will refund the money via wire transfer or PayPal.

If the return is not due to (a) incorrect item was received (b) product damaged in transit, you will receive a refund after we have deducted the shipping fee of your order and the handling fee.
How much will the handling fee take?
Credit card: non-charge / wire transfer: USD 25 / PayPal: 4.4% + USD 0.3
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