Our system supports three languages (Traditional Chinese, Simplified Chinese, English), and part of the language conversion is determined by the product language in the shopping cart. If the system language is inconsistent with the product language in the shopping cart,
At some point you will see the language display error. It is recommended you to select the language when you are browsing the website at first. If you need to adjust the language after the product is added to the shopping cart, please click the UPDATE SHOPPING CART in the shopping cart list to adjust the language of the product after adjusting the language.
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Our system supports three currencies, but will specify the currency to be settled according to the shipping address. Taiwan uses New Taiwan Dollar (TWD), China uses Chinese Yuan (CNY), and other countries/regions use US Dollar (USD).It is recommended that you select the correct currency at the top right of the page before purchasing according to your shipping address. If the currency you selected at the time of purchase is different from the checkout currency preset by your shipping address, in some cases you will see the currency symbol error.Please be assured that this is only a currency symbol error and will not affect the correctness of the checkout amount.
Our shipping partners FedEx and SF Express both count the shipping fee according to the total weight of the package. Each step is 0.5kg. The shipping fee of this website is based on weight within 0.5kg, if the total weight of your purchase is over 0.5kg, we will charge extra shipping fee.
Due to the system limitation of the website, the extra shipping fee is charged with the individual item “Extra Fee (Extra Shipping Fee), not directly add into the shipping fee. Please understand.
The amount of Extra Shipping Fee is dependent on the weight and the shipping address.
According to Taiwan regulation, orders with a billing address in Taiwan should pay 5% Value Added Tax (VAT). The fee is listed in “Extra Fee (Taiwan VAT 5%)”. We do not charge VAT for orders with a billing address outside Taiwan.
Our TWD price has included this tax, there will be no ”Extra Fee (Taiwan VAT 5%)” item at checkout if the payment currency is TWD.
Yes, our website requires membership therefore only after becoming a member can purchases be made.
This is not allowed. For out of stock items, at the present time we are unable to accept back orders.
For out of stock items please click on “notify when in stock” and then fill out your email address. When the item is in stock you will be immediately notified. We thank you in advance for your patience in such cases.
It is not presently possible to arrange shipping on Saturdays.
Our courier companies are unable to deliver to PO boxes. If it is necessary to arrange shipment to a PO Box, please contact our customer services or email email@example.com to allow us to find a way to arrange delivery using the postal services.