Shopping Cart

Why do I sometimes see the wrong language?

Our system supports three languages ​​(Traditional Chinese, Simplified Chinese, English), and part of the language conversion is determined by the product language in the shopping cart.
If the system language is inconsistent with the product language in the shopping cart, at some point you will see the language display error.
It is recommended you select the language before browsing the website. If you need to adjust the language after the product has been added to the shopping cart, please click the "UPDATE SHOPPING CART" in the shopping cart list to adjust the language of the product after adjusting the language.

Why do I sometimes see the wrong currency symbol?

Our website supports three currencies, but the currency will be set automatically according to the shipping address.
Taiwan uses New Taiwan Dollar (TWD), China uses Chinese Yuan (CNY), and other countries/regions use US Dollar (USD).
It is recommended that you select the correct currency at the top right of the page before purchasing according to your shipping address.
If the currency you selected at the time of purchase differs from the checkout currency preset by your shipping address, in some cases, you will see the currency symbol error.
Please be assured that this is only a currency symbol error and will not affect the correctness of the checkout amount.

Why is there an Extra Fee (Taiwan VAT 5%) when checking out?

According to Taiwan regulation, orders with a billing address in Taiwan should pay 5% Value Added Tax (VAT).
The fee is listed as “Extra Fee (Taiwan VAT 5%)”. We do not charge VAT for orders with a billing address outside Taiwan.
Our TWD price has included this tax, there will be no "Extra Fee (Taiwan VAT 5%)" item at checkout if the payment currency is TWD.

Do I need to become a member before making a purchase?

Yes, our website requires customers to be members before first purchase.
For more details about registration, please refer to our Shopping Guide.

If the product required is not in stock, can I still place an order?

If the product is out of stock, you can contact us to check the lead time, and place a pre-order.
Or you can click the "notify when in stock" icon on the product page. When the item is restocked you will be immediately notified.

Why do I receive an error message when trying to add products to my shopping cart?

In the event that you are having trouble adding items to your shopping cart. It is recommended that you log out of your account and then log in again.
If you still can't add items to your shopping cart successfully, please contact us:

Is shipping possible on holiday?

We can only arrange the shipment on business days.

What to do if I forget my password?

Please click "Do you forget your password?" on the login page and fill out your account's email address to receive a password reset link.

Is there a free shipping discount?

Because the shipping fee for worldwide express is too high, we don't provide free shipping discounts for overseas orders.

How to track my order?

You can log in to your account and click [My Account / Order History] to track your order.
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